Customer service CV example

Full example CV

Fictional person. Do not copy the numbers onto your own CV unless they are yours.

Personal statement examples

Four to six lines are enough. Name the role, give one proof, and say what you want next. Cut “passionate team player” unless the next sentence shows it.

First paid role: “Shop assistant looking for a first customer service advisor job. For two years I handled returns, booked deliveries and explained delays without a script. I want a contact-centre role where I learn the systems and still own the problem until it is booked.”

Advisor, the level in the CV above: keep Sam Taylor’s statement if it matches your evidence. Change the years, the channel (phone, chat, email, face to face) and the kind of problem you actually solve.

Senior advisor: “I still take complaints, and I coach new starters on the first five minutes of a call. I use call notes to find the question we should have asked before a transfer. I want a role that mixes customer contact with training, not a move away from customers.”

Skills worth listing

List a skill only if a bullet above, or one you can add, shows you using it. A skills block with nothing behind it is easy to skip.

• Finding the actual problem before offering a fix
• De-escalation when someone is angry about a bill or a missed delivery
• CRM notes that include the promise, the deadline and the account reference
• Billing, refunds, replacements and delivery exceptions
• Inbound calls, web chat or email, named separately if you have done them
• Writing to a customer in plain English, including a summary of what happens next
• A simple spreadsheet or callback list, if you have kept one accurate
• Spotting a vulnerable customer and following the process you were given

Bullet examples

A useful bullet says what you did, what it was about, and how you closed it. Numbers help only when you can show how they were counted.

• Talked a customer through a failed direct debit, set the new date on the account, and sent the confirmation before ending the call.
• Checked the carrier scan before promising a replacement, and told the customer the real window instead of “it will be there tomorrow”.
• Moved a repeat complaint off email and onto one owner, with the previous promises pasted into the note.
• Asked for the meter reading before transferring a billing call, so the next person did not start from zero.
• Wrote the evening handover with open callbacks, not a line that said “busy shift”.
• Coached a new starter through their first complaint by listening on mute and debriefing the opening question, not the whole personality.

Common mistakes

• A profile made of adjectives and no example.
• Duties copied from the advert: “responsible for delivering excellent customer service”.
• A photo, age, marital status, or full home address. City and a phone number are enough.
• One CV posted at a sales role and a complaints role without moving the evidence.
• Keywords hidden in white text. It does not help a reader, and some systems flag it.
• American spelling. In the UK, call the document a CV.
• A team result written as if you did it alone. Say what your part was.
• An email address you no longer open.

ATS keywords

Use a keyword when the advert asks for it and your CV already shows it. Do not add a word you would freeze on if someone said “talk me through that”.

• customer service
• customer service advisor
• contact centre
• inbound calls
• complaint handling
• de-escalation
• first-contact resolution
• CRM
• customer satisfaction
• billing enquiries
• after-sales support
• written communication
• refunds and replacements
• vulnerable customers

Use it on your own CV

• Check your CV for ATS-style issues
• Draft a cover letter from your experience
• Compare your CV with a job advert
• Customer service cover letter example
• How to write a customer service CV
• All CV examples

FAQ